Support & Knowledge Base
Frequently Asked Questions
Everything you need to know about LiaLoop. Find answers about our project management tools, billing features, client portals, and getting your team set up for success.
General & Getting Started
add What is LiaLoop?
LiaLoop is the ultimate operating system for project-based businesses. It replaces scattered spreadsheets and chat apps by combining project scheduling, financial tracking, HR admin, and client communication into a single, unified workspace.
add Who is LiaLoop built for?
LiaLoop is specifically designed for service and project-based businesses. Our core users include Construction Contractors, Digital Agencies, Consultants, and Business Owners who need to track live profit margins and coordinate complex team schedules.
add Does LiaLoop have a mobile app?
Absolutely. LiaLoop is available on both iOS and Android. Field staff can use the mobile app to submit expense claims, log progress photos, and request leave, while project managers can track live updates from anywhere.
Product & Features
add Can I invite clients or subcontractors to my projects?
Yes! You can invite clients, subcontractors, and partners to your workspace as 'Viewers.' They get a dedicated, secure portal to see specific schedules, provide feedback, and view files—but your internal financial data, and payroll remain completely hidden.
add How does the quote-to-invoice feature work?
To prevent double data entry, LiaLoop allows you to convert an approved quotation directly into an active invoice with a single click. All line items, descriptions, and pricing carry over automatically, and you can instantly generate a branded PDF to send to your client.
add How does leave tracking connect to project scheduling?
LiaLoop uses a centralized availability calendar. When HR approves an employee's leave request, the system instantly blocks their time slots. This ensures project managers cannot accidentally assign them tasks or site visits during their time off.
Security & Data Privacy
add Is my company's financial data secure from regular staff?
Yes. LiaLoop features strict role-based access controls. Field staff only see the tasks assigned to them. Sensitive data like overall project profit margins, employee payroll, and client CRM details are locked exclusively to Owners and authorized Admins.
add Where is my data hosted?
Your data is securely hosted on enterprise-grade cloud servers with automatic daily backups and industry-standard encryption, ensuring your business operations are protected and accessible 24/7.
Pricing & Support
add Is there a free trial available?
Yes, we offer a free trial so you can experience the full power of LiaLoop before committing. Visit our Pricing page to view our current plans and start your trial today.
add How do I get help if my team gets stuck?
We offer comprehensive support to ensure your success. You can access step-by-step guides and video tutorials in our Help Center, or reach out to our technical team directly via the Contact Support page.