Privacy Policy

Welcome to LiaLoop ("LiaLoop", "we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access or use the LiaLoop mobile application, website, and related services (collectively, the "Service").

By using LiaLoop, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide when you create an account, join a workspace, use our Service, or communicate with us.

Personal Information

This may include:

• Name
• Email address
• Profile picture
• Date of birth
• Account credentials through Firebase Authentication

Workspace Information

Depending on how your organisation uses LiaLoop, we may process:

• Company information
• Team member information
• Roles and permissions
• Project information
• Tasks and schedules
• Resource allocation
• Leave requests
• Claims and reimbursements
• Payroll snapshots
• Financial margins
• Invoices
• Notes and comments

Uploaded Files

You may upload files such as:

• Profile pictures
• Company logos
• Claim receipts
• Leave receipts
• Project attachments
• Documents
• Images and videos

Device and Usage Information

When you use the Service, we may automatically collect certain technical information, including:

• Device type
• Operating system
• App version
• Language settings
• IP address
• Log data
• Diagnostic information
• Crash reports (where applicable)

2. How We Use Your Information

We use your information to:

• Create and manage your account.
• Authenticate users and maintain account security.
• Create and manage workspaces.
• Process projects, invoices, payroll snapshots, leave requests, and claims.
• Enable collaboration between workspace members.
• Store and retrieve uploaded files.
• Respond to customer support requests.
• Improve the performance, functionality, and user experience of the Service.
• Detect, investigate, and prevent fraud, abuse, unauthorised access, and security incidents.
• Comply with applicable legal obligations.
• Communicate important service announcements, maintenance notices, and security updates.

We do not use your personal information for automated decision-making that produces legal or similarly significant effects.

2.5 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. The cookies we use fall into two categories:

• Strictly Necessary Cookies: These are required for the operation of our website and app (e.g., maintaining your login session, security tokens). You cannot opt out of these.
• Analytics & Marketing Cookies: With your consent, we use tools like Google Analytics to understand how visitors interact with our website. These help us improve our Service and measure the effectiveness of our marketing.

3. Legal Basis for Processing

Where required by applicable law, we process your personal information based on one or more of the following legal grounds:

• To provide and maintain the Service.
• To perform our contractual obligations to you.
• To comply with legal obligations.
• To protect the security and integrity of the Service.
• With your consent, where consent is required.

4. Third-Party Service Providers

We use trusted third-party service providers to operate the Service. These providers may process your information only as necessary to perform services on our behalf. Our service providers include:

• Firebase Authentication (Google LLC) – User authentication and account security.
• Supabase – Database hosting, user profiles, workspace data, and application data.
• Cloudflare R2 – Secure storage of uploaded files and media.

We may introduce additional trusted service providers as our Service evolves.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may disclose your information only in the following circumstances:

• To trusted third-party service providers that help operate the Service.
• To Workspace Owners and Administrators according to your assigned role and permissions.
• When required by applicable law, legal process, or government request.
• To protect the rights, security, property, or safety of LiaLoop, our users, or others.
• In connection with a merger, acquisition, financing, or sale of company assets.

6. Data Retention

We retain your information only for as long as necessary to:

• Provide the Service;
• Maintain your account and workspace;
• Comply with legal obligations;
• Resolve disputes;
• Enforce our agreements.

When you delete your account, your personal information will generally be permanently deleted within 30 days, unless:

• Applicable laws require longer retention;
• Certain records belong to your organisation or Workspace Owner;
• Information must be retained for accounting, taxation, auditing, security, or legal purposes.

Workspace records created during your employment or membership (such as invoices, project logs, leave approvals, or financial records) may continue to be retained by your organisation after your personal account is removed.

7. Data Security

We implement reasonable administrative, technical, and organisational safeguards designed to protect your information against unauthorised access, disclosure, alteration, or destruction. Despite these safeguards, no electronic storage or transmission method is completely secure. Therefore, we cannot guarantee absolute security.

8. International Data Transfers

Our third-party service providers may process or store information in countries outside your own. Where applicable, we take reasonable measures to ensure your information receives an appropriate level of protection consistent with applicable privacy laws.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your personal information.
• Restrict or object to certain processing.
• Request a copy of your personal information, where applicable.

To exercise these rights, you may contact us using the information provided below.

10. Account and Data Deletion

In-App Deletion

You may request deletion of your account by navigating to:
Profile → Security & Legal → Delete Account
Once your request is received, we will process it in accordance with this Privacy Policy.

Email Request

You may also request deletion by contacting us at: [email protected].

Deleting your account removes your personal account information from LiaLoop. However, certain business records that belong to your organisation or Workspace Owner (such as invoices, project records, leave approvals, payroll records, or audit logs) may be retained where necessary for legitimate business, accounting, legal, or regulatory purposes.

11. Children's Privacy

LiaLoop is designed for business and professional use. The Service is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Service, technology, legal requirements, or business operations. When material changes are made, we may notify you through the Service, by email, or through other reasonable means.

Your continued use of LiaLoop after the updated Privacy Policy becomes effective constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

LiaLoop Support
Email: [email protected]