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LiaLoop Support

Need help with your LiaLoop workspace, project tracking, billing, or account? We're here to help.

Contact Us

For technical support, bug reports, feature requests, billing enquiries, or general questions, please contact our support team. We aim to respond to all enquiries within 24–48 business hours.

Email: [email protected]

Account & Data Deletion

If you would like to permanently delete your LiaLoop account and personal information, you may submit a deletion request using one of the following methods.

Option 1: In-App Deletion (Recommended)

  1. Open the LiaLoop app and sign in.
  2. Go to Profile.
  3. Select Security & Legal.
  4. Tap Delete Account.
  5. Confirm and submit your deletion request.

After receiving your request, we may verify your identity and process your request in accordance with our Privacy Policy.

If your account is the owner of an active Workspace or if certain business records must be retained for legal, accounting, or compliance purposes, deletion of some information may be delayed or limited as required. Your personal information will generally be permanently deleted within 30 days after your deletion request has been approved.

Option 2: Email Request

If you no longer have access to the LiaLoop app, you may request account deletion by email. Please send your request to:

To: [email protected]

Subject: Account Deletion Request

For security purposes, please send the request from the same email address associated with your LiaLoop account so we can verify your identity.

What Happens After Deletion?

When your deletion request is completed:

  • Your LiaLoop account will be permanently deleted.
  • Your personal profile information will be removed from our systems where applicable.
  • You will no longer be able to access your account.
  • Active subscriptions should be cancelled separately through the Apple App Store or Google Play Store, if applicable.

Please note that business records created within a shared Workspace (such as project records, invoices, payroll snapshots, approved leave requests, claim records, audit logs, and other company-owned data) may continue to be retained by the Workspace Owner where required for legitimate business, accounting, tax, audit, or legal purposes.

Additional Support

If you experience technical issues, have questions about billing, or need assistance using LiaLoop, please contact us at:

[email protected]

We appreciate your feedback and are continually working to improve LiaLoop.